Cosmetic Answers provides consumer assistance with replacing products that are unsatisfactory or missing components, fostering & maintaining consumer goodwill while promoting consumer loyalty and managing product liability risks.
We offer our clients the opportunity to assist their consumers in receiving product samples by shipping them directly or providing them with all the necessary contact information needed to deliver a concise order to your warehouse. By doing so, we reduce duplicate and erroneous orders while expediting your product to the consumer.
Cosmetic Answers is in the business of online order fulfillment management, making sure that your shipments are processed in the fastest and most efficient way. Fulfillment accounts for the entire process of completing a direct marketing transaction:
- from the point of sales consumer response
- to the pick and pack
- to shipping of the product for the consumer’s reception
- to the continuation of consumer relations through professional service